Global Capability Centres in India has crossed 1750+ with more than 2800+ units FY2023 with ~65% of GCC established from N.A. The talent pool of GCC is now more than 1.7Mn and interestingly the Tier 2 & Tier 3 cities are continue to grow more..
From Cost arbitrage, Efficiency, Effectiveness, today the major drivers for increase in GCC’s are Leveraging scale, Excelling the delivery, Innovation and Co-creation, and managing global team from Leadership in India are some of the key trends that are evidenced in the last few quarters.
The Indian GCC’s have successfully delivered efficiencies to the parent HQ’s with the advent of technology, data and tools. the GCC’s are being enabled to impact the experiences of the clients and influence the top-line of the Organisation.
As the global organisations are looking at near shore strategy, its very much crucial to foster the culture that prioritised the needs of the parent organisation. Instead of Customer experience, lets nurture customer first approach as a key driver for leveraging the competitive edge.
the GCC4.0 has been transformed gradually in the following pathways:
GCC 1.0 – Support Functions, Technology Support
GCC 2.0 – Business operations, Technology Enablement
GCC 3.0 – Capability Development, ER&D
GCC 4.0 – Market & Business Development for Global HQ’s