GCC - Overview
In the epoch of accelerated globalization, India finds itself at the forefront of an evolutionary surge in Global Capability Centers (GCCs).
In the early 1990s, GCCs in India were relegated to the role of back-office centres, driven predominantly by a quest for operational efficiency and the allure of cost arbitrage, leveraging the abundant talent pool. However, the subsequent two decades witnessed a remarkable transformation, as these centres transcended their initial cost-effective delivery focus to become architects of value. In parallel with India’s own growth narrative, GCCs shed their utilitarian image, contributing significantly to altering global perceptions of India as a transformative hub
As the 21st century unfolds, the maturation of GCCs becomes evident in their transition from single-function to multi-function centers, from local to global governance, and from delivery-focused entities to strategically oriented entities. This evolution harmonizes seamlessly with the global paradigm shift induced by digital disruption, reshaping the contours of the international business landscape. Organizations, compelled by the imperative of digital transformation, now seek a comprehensive trifecta of vision, strategy, and execution for effective operationalization.
India’s unique positioning in this landscape is underscored by the staggering presence of over 1580 GCCs and a talent reservoir exceeding 1.6 million. The narrative extends beyond numerical statistics; it encapsulates a profound shift in the role of Global Capability Centers. No longer confined to the realms of driving efficiencies or de-risking businesses, GCCs have become strategic catalysts, propelling organizations through globalization journeys. This overdue recognition positions them as key contributors to the vibrant service provider community and the burgeoning startup ecosystem.
GCC story in India started a decade ago as centres to support capacity and capability for global organisations. With shifts in technology, business models, workforce the story of GCC expanded to become centres of research, innovation, product development. We believe now GCC is its third version where there is imminent need to challenge the status quo, be bold and embrace AI first thinking in its strategy and execution. The new thinking needs to be backed by clear strategy, flexible partners and sharp minds who can co-design the Next Gen AI first GCCs. We believe Stratinfinity has the right expertise, experience to make our client’s business outcomes a reality.
Outcomes we deliver !
Advisory & Consulting
E2E Emplimentation
Value Accelaration
Beyond their humble beginnings as cost arbitrage centers, GCCs are navigating uncharted territories, venturing into new markets, and assuming responsibility for managing value-added, business-critical operations. The shift towards becoming solution providers is evident, with companies transitioning from product development to creating next-generation Intellectual Property (IP). This paradigm shift is not confined to the shores of India; it resonates globally as existing GCCs are entrusted with setting up new centers, thereby diversifying and mitigating risks.
India’s allure extends beyond traditional realms, evolving into a sandbox for exploring novel concepts like hybrid work models and the gig economy. GCCs in India are not only aligning their operations with broader environmental, social, and governance (ESG) goals but also championing social responsibility, environmental stewardship, diversity, equity, and inclusion. These innovative approaches are reshaping the very fabric of work, workforce, and workplace, exemplifying India’s readiness to adapt to the winds of change.